eSIM Installation Guide For iPhone

iPhone eSIM Installation Guide

Before You Start

In order to use your eSIM you need to install and activate it. Both processes are described in this guide.
Your mobile device has to be compatible with eSIM technology. In the following link you can Check the Guide of Compatible devices.
You must have the QR code on another screen or printed out so you can scan it using the mobile device’s camera.
The mobile device must be connected to the internet (a Wi-Fi network or mobile data) during the installation of the eSIM.
Each QR code can be installed only once.
If you delete the installed eSIM it cannot be scanned again.

Installation

1- Install your package

Once the QR code is scanned the eSIM installation process starts automatically. Click Continue to proceed with the installation.

2- eSIM successfully installed

When you see this screen, it means your eSIM was successfully installed. Click Done.

3- Assign a name to your eSIM

In order to distinguish your new eSIM from others, it is advisable to assign it a distinctive name. For example “Joysim bali”. Once you have modified the name of your new eSIM, click on Continue.

4- Select your default line

Select your regularly used line as the “Default line” so you can continue to use your phone number as normal. Click Continue.

5- iMessage and FaceTime

Select your regularly used line for “iMessage and FaceTime” so you can continue to use your phone number normally. Click Continue.

6- Cellular Data

Select your new eSIM as the default for “Cellular Data” usage. It is important that you do not enable the “Allow cellular data switching” option to avoid roaming charges with your regular data plan. Click Continue.

7- Line for contacts

Select your regularly used line to update your contact line. Click Continue.

eSIM Activation Process

8- Go to Mobile Data

Within your phone’s Settings select Mobile Data.

9- Select your new eSIM

Among the various SIM or eSIM, select your new eSIM “FastEsim”.

10- Activate eSIM and Roaming

Once inside your new eSIM, activate the Turn On This Line option. It is also essential to activate Data Roaming for your eSIM to work properly.

We recommend: Perform the installation process of your eSIM before starting your trip and perform the activation process of your eSIM during your flight or when you have arrived at your destination. Deactivate the roaming option on your physical SIM or eSIM that you use regularly to avoid roaming costs.

Do you have any doubts?

Our frequently asked questions can help you

What can I do if I can't find my eSIM QR code?

If you’re unable to locate your eSIM QR code, please check your email (including your spam folder) or log into your Joysim account dashboard where the code is stored. If you still can’t find it, contact our support team for further assistance.

How do I keep my number on WhatsApp?

WhatsApp is linked to your phone number, not the type of SIM you use. When switching to Joysim’s eSIM, your WhatsApp account should remain active. If you need to update your number, follow WhatsApp’s guidelines for changing your phone number.

How long does the eSIM activation take?

In most cases, Joysim’s eSIM activates within minutes after scanning the QR code. However, activation may take up to 24 hours in some instances. Please refer to our activation guidelines for more detailed information.

Does Joysim's eSIM allow me to send SMS and make calls?

Yes, Joysim’s eSIM supports both SMS messaging and voice calls, ensuring you can stay connected seamlessly.

From when do the days of my eSIM start running?

The validity period for your Joysim eSIM begins as soon as it is successfully activated on your device. Check your plan’s terms and conditions for specific details regarding duration.

Can I use my physical SIM or my local eSIM together with Joysim's eSIM?

Yes, most modern smartphones support dual SIM functionality. This allows you to use your physical SIM (or local eSIM) alongside Joysim’s eSIM. Please verify your device compatibility, as features may vary by model.

How do I delete an eSIM from my device?

To remove your Joysim eSIM, navigate to your device’s settings:

For iPhone: Go to Settings > Cellular > Cellular Plans, select the Joysim eSIM, and choose Remove Cellular Plan.
For other devices: Refer to your device’s user manual or our online guide for step-by-step instructions.

How can I check my eSIM usage?

You can monitor your data usage by logging into your Joysim account on our website or via our mobile app. Additionally, many devices offer built-in usage statistics within their settings.

Can I share data with other devices?

Yes, you can generally share data by using your device’s hotspot feature. Data sharing options depend on both your device and the specific Joysim plan you’ve chosen. Review your plan details and device settings for more information.

What is the speed I will have with this eSIM?

Joysim’s eSIM provides speeds comparable to local networks in your area. Actual speeds may vary based on network coverage and traffic conditions. We are committed to offering you high-speed connectivity.

How and when will I receive my eSIM?

Once your order is confirmed, you will receive an email containing your eSIM activation details—including the QR code and installation instructions. In most cases, delivery is nearly instantaneous, though it may take a few minutes at times.

Do all devices support eSIM technology?

Not all devices support eSIM technology. To use Joysim’s eSIM, please ensure that your device is eSIM-compatible. Most recent iPhone models and other modern smartphones do support eSIM. Consult your device specifications or contact us if you’re unsure.

Does Joysim's eSIM include a phone number?

Joysim’s eSIM plans are primarily data-focused and do not typically include a phone number unless explicitly stated. Some plans may offer phone number options, so please review the plan details on our website.

Can I receive a refund?

Refund policies depend on the plan purchased and the circumstances involved. If you experience any issues, please contact our customer support team to discuss your refund eligibility in accordance with our terms of service.

How many eSIMs can I have active simultaneously?

While many devices allow you to store multiple eSIM profiles, typically only one can be active at a time. Check your device’s settings to see how many profiles it supports.

Can I use this eSIM on multiple devices?

Joysim’s eSIM is generally tied to the device on which it is activated. It is not transferable for simultaneous use on multiple devices. If you need to switch devices, follow the deactivation and reactivation process as outlined in our guidelines.

How do I install the eSIM on my device?

For iPhone:

Open Settings.
Tap Cellular (or Mobile Data).
Select Add Cellular Plan.
Scan the QR code provided in your Joysim email.
Follow the on-screen instructions to complete the installation.

For detailed, step-by-step instructions, please refer to our online installation guide.

What if I have to use one eSIM in several countries?

Joysim’s eSIM is designed for international use. However, please note that network availability and roaming charges may apply in different countries. We recommend reviewing your plan details or contacting our support team to understand international coverage and any associated costs.